Our privacy commitment
SaveStation Inc. is committed to handling your personal information in accordance with our Privacy Policy.
This Privacy Policy summarises how we handle your personal information. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
The types of personal information we collect may include your name, contact information, address information, and credit/debit card information.
Whose personal information do we collect?
We collect personal information from people who are connected to our operations and activities – including campaign owners and contributors.
How do we collect your personal information?
We collect your personal information directly from you during the sign up process and/or when making a contribution to a campaign.
Why do we collect your personal information?
We may collect your personal information for a number of purposes, including:
- Marketing: to communicate with you about donations, campaigns, causes and events
- Volunteering and other support: to enable you to assist us with volunteering, community fundraising, advocacy and other activities where we seek the community’s assistance
- Other issues:communicating with you in relation to our operations, activities and objectives, to verify your identity and to comply with relevant laws.
Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.
What happens if you don't provide all this information?
If you do not provide some or all of the personal information requested, you may not be able to proceed with creating a SaveStation Crowdfunding campaign.
Website usage information and cookies
When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
Opting out of direct marketing communications
Where we use your personal information to send you marketing and promotional information by mail, email or telephone, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you do not wish to receive direct marketing communications from us, please call us on 1-833-728-7828 (SAV STAT) or email us at info@savestation.ca.
To whom does SaveStation disclose your personal information?
We do not share contributor information to anyone. Your contact details will be shared with an Authorized SaveStation Distributor so that they can work with you to select a SaveStation cabinet and AED that is appropriate for your environment/needs.
Where is your personal information stored?
We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorized access, modification or disclosure. Your personal information will be stored on a password protected electronic database, which may be on our secure servers, a database maintained by a cloud hosting service provider or other third party database storage or server provider.
Only authorised staff has access to your personal information. We require our employees to respect the confidentiality of any personal information held by us and that they abide by our confidentiality policy and procedures.
Where personal information is stored with a third party, we have arrangements which require those third parties to maintain the security of the information. These organisations are also bound to adhere to the privacy requirements under the relevant legislation. We take all possible steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information. Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with privacy law requirements.
Your direct debit or credit cards
Handling and storage of this information is subject to compliance requirements with Payment Card Industry Data Security Standards (PCI-DSS). We use Secure Socket Layer (SSL) certificates which is the industry standard for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet. Your financial information is encrypted on our servers and access to this information is restricted to our authorised staff only.
Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we request that you identify, as clearly as possible, the type(s) of information requested. We will deal with your request to provide access to your personal information within 30 days .Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
- access would pose a serious threat to the life, safety or health of any individual or to public health or public safety
- access would have an unreasonable impact on the privacy of other individuals
- the request is frivolous or vexatious
- denying access is required or authorised by a law or a court or tribunal order
- access would be unlawful, or
- access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
Updating your personal information
You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you require access to, or wish to update your personal information, please call us at 1-833-728-7828 (SAV STAT).
Complaints
If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact us on 1-833-728-7828 (SAV STAT) or email info@savestation.ca.
